This Shipping Policy is for ADA and was last updated on 01.01.2023.
- SHIPPING AND DELIVERY OPTIONS
International Shipping
International Standard (2-3 weeks): free
International Express (1-2 weeks): 39 Euro
- PROCESSING TIME
Orders are processed within 1 business day, excluding weekends and public holidays. Once the item has been handed to the delivery carrier, a tracking number will be sent to the customer.
- CANCELLATION
After an order is submitted, processing begins and the order cannot be cancelled. If there are questions about cancelling an order, please contact us.
- RETURNS
Returns will be accepted within 14 days from the original purchase date. Items must be returned unused and in original condition. Some items, such as items on sale, may be ineligible for returns. For more information, visit https://www.adainvestlimited.com/refund-and-returns-policy/.
- DELAYED ORDERS
In the case of delayed processing, customers will have the option to cancel their order for a full refund. Shipping provider delays do not fall under the seller’s liability. For delayed orders, please first contact the shipping carrier for the item’s status.
- DAMEGED ORDERS
ADA is not liable for lost or damaged products after the order has been placed in the hands of the shipping carrier. If your product has arrived damaged, reach out to us so that we may assist you in filling a claim with the shipping provider.
- SHIPPING RESTRICTIONS
Orders cannot be shipped to the P.O. Boxes.
- CONTACT
For questions about this shipping policy, contact: admin@adainvestlimited.com.